Terms and Conditions
Terms and Conditions
Effective Date: [09/09/2025]
Website: https://mkmart.online
Owner: MKMart Online (“MKMart”, “we”, “us”, or “our”)
Please read these Terms and Conditions ("Terms") carefully before using the mkmart.online website (the "Website" or "Service") operated by MKMart. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Website.
1. Use of the Website
- You must be at least 18 years of age to use this Website, or access it under the supervision of a parent or legal guardian.
- You agree to use the Website only for lawful purposes and in accordance with these Terms.
2. Account Registration
- To access certain features, you may be required to create an account.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
- You agree to provide accurate and up-to-date information during registration and to update your information when necessary.
3. Orders and Payments
- All prices on the Website are listed in [insert currency] and are inclusive/exclusive of applicable taxes, as indicated.
- We reserve the right to refuse or cancel any order at our sole discretion.
- Payments must be made through the available payment gateways. You agree to provide accurate billing information and authorize us to charge the payment method provided.
4. Shipping and Delivery
- We aim to process and ship orders promptly. Delivery times may vary depending on your location and courier services.
- Any estimated delivery date is not guaranteed. We are not liable for delays caused by third-party shipping providers.
5. Return and Refund Policy
- You may request a return or refund in accordance with our Return & Refund Policy.
- Products must be returned unused, in original packaging, and within the time frame specified in our policy.
- Refunds will be issued to the original method of payment, subject to approval.
6. Product Information and Availability
- We make every effort to ensure that product descriptions, images, and prices are accurate. However, we do not guarantee the accuracy or completeness of this information.
- We reserve the right to modify, discontinue, or update products or services at any time without notice.
7. User Conduct
You agree not to:
- Violate any applicable laws or regulations.
- Post or transmit any harmful, threatening, defamatory, or offensive content.
- Use the Website to distribute spam, malware, or other harmful software.
- Attempt to gain unauthorized access to any part of the Website or its systems.
8. Intellectual Property
- All content on this Website, including logos, text, graphics, images, and software, is the property of MKMart or its licensors and is protected by intellectual property laws.
- You may not reproduce, distribute, modify, or use any content without prior written permission.
9. Disclaimer of Warranties
- The Website and all content, products, and services are provided “as is” and “as available.”
- We make no warranties, express or implied, regarding the Website’s availability, accuracy, reliability, or fitness for a particular purpose.
10. Limitation of Liability
- To the maximum extent permitted by law, MKMart shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits or data, arising from your use of the Website or any products purchased.
11. Indemnification
You agree to indemnify, defend, and hold harmless MKMart, its affiliates, directors, employees, and agents from any claims, losses, liabilities, or expenses arising from your use of the Website or violation of these Terms.
12. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.
13. Third-Party Links
The Website may contain links to third-party websites. MKMart is not responsible for the content, policies, or practices of any third-party sites.
14. Changes to Terms and Conditions
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the Website. Continued use of the Website after such changes constitutes your acceptance.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Insert Your Country/State], without regard to its conflict of law principles.
16. Contact Us
If you have any questions about these Terms, please contact us:
Return and Refund Policy
Effective Date: [09/09/2025]
Website: https://mkmart.online
At MKMart, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
1. Eligibility for Returns
You may request a return or exchange if:
- The item is damaged, defective, or incorrect upon delivery.
- The item is unused, in original condition, and in its original packaging.
- The return request is made within [ 7 ] days of receiving the product.
📦 Products that are opened, used, or damaged due to customer mishandling will not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable goods (e.g., food, flowers)
- Personal care products (e.g., cosmetics, undergarments)
- Digital products or gift cards
- Items marked as “Final Sale” or “Non-Returnable”
3. Return Process
To initiate a return:
- Contact our support team at support@mkmart.online or via your MKMart account dashboard.
- Include your order number, a brief description of the issue, and photos (if applicable).
- Our team will review your request and, if approved, provide you with return instructions and a return shipping address.
🚚 Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrect.
4. Refunds
Once we receive and inspect your return, we will notify you of the status:
- If approved, a refund will be issued to your original payment method within 5–10 business days.
- If the return is not approved, we may ship the product back to you at your expense.
💳 Please note that bank or card processing times may delay the appearance of your refund.
5. Exchanges
If you received a damaged or defective item, you may request an exchange for the same item. In cases where the item is no longer in stock, a refund will be issued instead.
6. Cancellations
- Orders may be canceled before they are shipped by contacting customer service.
- Once an order has been shipped, it must be treated as a return (see above).
7. Contact Us
If you have questions about our Refund and Return Policy, feel free to contact us:
Email: support@mkmart.online
Phone: [7037478402]
Address: [00,near harekrishna resturant, gokul bairaj gokul, Mathura, 281303]
Note:
MKMart reserves the right to change this policy at any time without prior notice. Please review this page periodically for updates
MKmart.online
00, Hare krishna resturant, gokul bairaj, gokul, Mathura, U.P. INDIA
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